IMPORTANT  SHIPPING  INFORMATION for day-old poultry (This does NOT
apply to Pullets)

1.    Drop off locations You do not need shipping if you can pick up
your poultry on hatch day at one of our drop off locations. (This means
you can order any numbers of birds you want, because we don’t have to
pack them to shipping requirements.)  The pick up locations are in
Chilliwack, Langley and Armstrong.  In Armstrong you can pick up the day
after the hatch as well.  We can also meet you in Merritt, Kamloops and
along Hwy 97 on the way to Armstrong but these meet ups can be hard to
arrange, so check it out with us first.  (Note: not in Kelowna.)
2.    Requirements for shipping.  Shipping boxes are designed to retain
body heat from a specific biomass of young poultry and allow enough air
flow so that the birds will survive the trip. Pay attention to the
following numbers.  Our Live Arrival Guarantee is void if you have
ordered numbers that cannot be packed properly. Shipping boxes come in 3
         Small - 1 sector  = 25 chicks or 20 poults or 15 ducklings
         Medium - 2 sectors = 50 chicks or 40 poults or 30 ducklings
         Large - 4 sectors (can use 3) = 75/100 chicks or 60/80 poults
or 45/60 ducklings.
     You must order the right number of chicks/poults/ducks to fill
sectors.  You can mix breeds in the sectors, although note that
ducklings’ large feet may be a hazard to chicks.
3.    Shipping by mail Canada Post limits chicks to surface (trucks)
transportation and will only accept packages that they can deliver
within 36 hours from Richmond.  This greatly limits the range in which
we can mail chicks.  The areas we can reach are Vancouver Island and the
Gulf Islands that get daily mail service (as far north as Quadra), the
inner coast up to Powell River, the interior of BC up to Hwy 16 (Pr.
George to Pr. Rupert), and east as far as the Rocky Mountain trench.  No
mail option for Alberta or the Yukon.  CP will not deliver to your door
- you will get a call to pick up at the post office.  CP is not
recommended in cold weather; we usually start using it in April.
4.    ACE Courier.  ACE’s reach overlaps with much of Canada Posts in BC
and also includes southwestern Alberta: Edmonton, Calgary and Red Deer
(not Lethbridge).  Your box will be held for pick up at the local ACE
depot.  Generally CP is safer than ACE because there are fewer transfers
between trucks, but in warm weather they are equally good, and for the
southeast corner of BC ACE (fromVernon) is usually better.  We start
using ACE in April.
5.    Air Cargo.   Flying is faster and safer for chicks than travelling
in a truck and has a much better live arrival record, especially in the
colder months.  If you have a choice between air and surface transport,
keep this in mind.  It is substantially more expensive for small
shipments but not bad for shipments over 200 chicks. We use Harbour Air,
Central Mountain Air, and Pacific Coastal to deliver to many small
airports in BC; Air North for the Yukon; and WestJet to deliver to main
route airports in the rest of Canada. We ship to the Maritimes and
NFLD.  You must pick up your box at the airport.
6.    Group Orders.  One strategy for diluting shipping costs per chick
is to put together a group order, which may also qualify for lower chick
prices due to our tiered pricing.  Please note: it is very important for
the person who puts the order together to be the one who picks up the
chicks on arrival and distributes them to group members.  True North
cannot pack members’ chicks separately in the boxes.  We will label the
sectors by breed and in some cases colour mark or leg band chicks to
distinguish them from look-alikes.  We cannot take responsibility for
mistakes in the distribution of the chicks.
A Word to the Wise.  If the cost of shipping is putting you off from
buying chicks from us, the best strategy is to order... more!  Chances
are you aren’t the only one in your area who would like to have chicks
from True North, so if you bring in extras you can probably sell them
(with a good mark up) to local people, thereby cutting your own costs
and making more people happy. Layer chicks that are ‘off heat’ always
sell well, especially in the spring.